Shortly after Mark got to Florida, his tablet was stolen. We both realized the severity of this. All our financial information was on it, our personal information, our lives. I immediately called Verizon and told them I wanted to cancel our account so that the thief would have no access to our information and wouldn’t be able to use the tablet on our bill. I wanted to not have to pay for something we didn’t have any more. Here is the chat I had with Verizon tonight. I have not corrected any of the spelling or grammar. The only thing I have changed is taking out the phone number to be used for the call for privacy reasons. What is your verdict? If I am not communicating well enough to be understood, what should I say during the phone call?
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You be the judge
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