Shortly after Mark got to Florida, his tablet was stolen.  We both realized the severity of this.  All our financial information was on it, our personal information, our lives.  I immediately called Verizon and told them I wanted to cancel our account so that the thief would have no access to our information and wouldn’t be able to use the tablet on our bill.  I wanted to not have to pay for something we didn’t have any more.  Here is the chat I had with Verizon tonight.  I have not corrected any of the spelling or grammar.  The only thing I have changed is taking out the phone number to be used for the call for privacy reasons.  What is your verdict?  If I am not communicating well enough to be understood, what should I say during the phone call?
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