You be the judge

Shortly after Mark got to Florida, his tablet was stolen.  We both realized the severity of this.  All our financial information was on it, our personal information, our lives.  I immediately called Verizon and told them I wanted to cancel our account so that the thief would have no access to our information and wouldn’t be able to use the tablet on our bill.  I wanted to not have to pay for something we didn’t have any more.  Here is the chat I had with Verizon tonight.  I have not corrected any of the spelling or grammar.  The only thing I have changed is taking out the phone number to be used for the call for privacy reasons.  What is your verdict?  If I am not communicating well enough to be understood, what should I say during the phone call?
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